PRESS RELEASE - July 30, 2008
NDS Surgical Imaging Enhances Customer Service Capabilities with Launch of Internal Customer Care Organization
July 30, 2008, San Jose, CA – NDS Surgical Imaging (NDSsi), a leading provider of visualization technologies for modern surgical suites, today announced the launch of its internal Customer Care organization to provide customers the convenience of a central location for all service needs. In order to continue to support its leading position in providing technology excellence, with over 120,000 medical visualization displays in the field globally, NDSsi is focused on improving the customer experience with the delivery of world-class, personalized service to customers around the globe.
NDSsi’s Customer Care organization, available Monday through Friday from 8 a.m. to 5 p.m. PST, provides customers with the ability to speak live to an NDSsi representative regarding service needs, technical evaluation requests, document requests, general inquiries, and much more. In addition, NDSsi seeks to establish and enhance long-term relationships with all customers by providing them with the services they need to best manage their business, and the company’s Customer Care organization is now available to help accomplish this goal. This newly created effort from NDSsi is headed up by Jim Plewa, Vice President of Global Sales and Customer Care.
"Our initiative to provide superior customer support is the backbone of this new Customer Care organization and reflects NDSsi’s ongoing commitment to our customers," said Jim Plewa. "We have made customer support one of our priorities for 2008 and are dedicated to providing the highest level of customer satisfaction possible. We will continue to enhance our Customer Care capability via such strategies as establishing customer FAQ/knowledge bases to aid faster diagnosis and resolution, quicker service turn-around times, expanded hours of operation with additional resources, and various other contemporary tools and techniques to deliver pre-eminent support."
For more information on NDSsi’s Customer Care, please visit http://www.ndssi.com/customercare.
About NDS Surgical Imaging
NDS Surgical Imaging (NDSsi), LLC delivers visualization systems that enable imaging informatics in surgery. NDSsi products have revolutionized surgical and diagnostic imaging applications, globally, for over 12 years. As the company moves into the next decade of innovation, delivery of new cutting edge products will enhance operative and interventional surgical performance, enabling better patient care. NDSsi’s vision is built upon its unique ability to supply the medical profession with technologies that enable practitioners to integrate information from many image sources, visualize a defect or condition within the body and to perform an intervention that improves the quality of care.
NDSsi is a privately held company, located in Silicon Valley with US-based manufacturing, R&D facilities and a global presence in more than 35 countries. For more information, visit www.ndssi.com
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